Chichen Itza Travel Cancellation Policy
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Private, luxury and Ek Balam tours give a 100% refund at 48 hours or more, 50% from 24 to under 48 hours, and no refund under 24 hours. Shared bus and small group tours give a full refund at 48 hours or more and 90% from 24 to under 48 hours. Message us on WhatsApp to cancel.
Last checked: . The table shows the refund for each tour type.
| When you cancel | Private, luxury and Ek Balam tours | Shared bus and small group tours |
|---|---|---|
| 48 hours or more | 100% refund | Full refund |
| 24 to under 48 hours | 50% refund | 90% refund (10% charged) |
| Under 24 hours or no-show | No refund | No refund |
For help planning your visit, see the Chichen Itza travel guide.
Last updated 2026-11-11 · By Maya Explorer Tours local team
What refund do you get on a private tour?
Our standard private, luxury and Ek Balam tours follow the refund rules below.
The time before your tour decides the refund.
| Time before the tour | Refund rule |
|---|---|
| 48 hours or more | Cancel 48 hours or more before your tour date: 100% refund. |
| 24 to under 48 hours | Cancel from 24 to under 48 hours before departure: 50% refund. |
| Less than 24 hours | Cancel less than 24 hours before your tour date: no refund. |
What refund do you get on a shared tour?
Shared bus and small group tours follow their own refund rules, separate from private tours.
The time before your tour decides the refund.
| Time before the tour | Refund rule |
|---|---|
| 48 hours or more | Cancel 48 hours or more before the tour: full refund. |
| 24 to under 48 hours | Cancel from 24 to under 48 hours before the tour: 90% refund (10% of the total is charged). |
| Under 24 hours or no-show | Cancel less than 24 hours before the tour, or no-show: no refund. |
Does weather qualify for a shared tour refund?
Weather alone does not qualify on shared bus and small group tours.
No refunds for weather, except natural disasters such as hurricanes, floods or earthquakes.
If we cancel the tour ourselves, the rules for our cancellations below apply instead.
How do you cancel a booking?
Message us on WhatsApp. The time of your message counts as the time you cancel.
Send the tour name, date and your booking confirmation, so we can apply the right rule.
Can you change your date instead?
Changing your date is free if you ask 48 hours or more before your tour and a new date is available.
Message us on WhatsApp with the date you want, and we confirm it in the same chat.
How are refunds paid?
Approved refunds go back to the original payment method. We send them within 10 business days of approval.
Your bank or card provider may take longer to show them.
What happens if we cancel your tour?
When we cancel, you get a new date or your money back.
- If we cancel before the tour starts, for weather, safety, a site closure or our own issue, you choose a free new date or a full refund of what you paid.
- If a stop is closed on the day, we offer a substitute where possible. If not, we refund the unused entrance or service cost.
- We do not cover flights, hotels or other costs you booked on your own, except where the law requires.
When are the private deposit and balance paid?
An advance deposit is required to confirm your booking, and the balance is paid on the day of the tour.
This applies to our private, luxury and Ek Balam tours. Your WhatsApp confirmation shows the deposit amount and how to pay.
How do private route and timing changes work?
Your tour, your pace. Tell us any route or timing changes before booking. Extending the tour on the day is charged separately.
Agree any change with us on WhatsApp before your tour day.
What else should you know about canceling?
Do private and shared tours use the same refund rules?
Private and shared tours use different rules. Private, luxury and Ek Balam tours refund 100% at 48 hours or more, 50% from 24 to under 48 hours, and nothing under 24 hours. Shared bus and small group tours refund in full at 48 hours or more and 90% from 24 to under 48 hours.
How do I cancel my tour?
Message us on WhatsApp with your tour name, date and booking confirmation. The time of your message counts as the time you cancel, so send it as soon as you know. We reply in the same chat and confirm which refund rule applies to your booking.
How long does a refund take?
Approved refunds go back to the card or account you paid with. We send them within 10 business days of approval. Your bank or card provider may take longer to show the money, so check with them if it has not appeared after that time.
What happens if you cancel my tour?
If we cancel before the tour starts, you choose a free new date or a full refund of what you paid. This covers weather, safety, a site closure or our own issue. If one stop is closed on the day, we offer a substitute or refund that cost.
Can I change my tour date instead of canceling?
You can. Changing your date is free if you ask 48 hours or more before your tour and a new date is available. Message us on WhatsApp with the new date you want. We check availability for your group and confirm the change in the same chat.
Do I get a refund if the weather is bad?
On shared bus and small group tours, weather alone does not lead to a refund. The exception is a natural disaster, such as a hurricane, flood or earthquake. If we cancel any tour because of the weather, you choose a free new date or a full refund.