Contact Chichen Itza Travel
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Contact Chichen Itza Travel on WhatsApp for your tour quote. Send your dates, full hotel name, adults, children's ages and preferred tour. We reply with the full group total, pickup time and inclusions. Check those details with us before booking your day.
Private from $165 per person at 16 guests; $2,625 per group. Two guests: $890 per group. Cancun Hotel Zone example.
Standard private includes pickup, guides, Chichen Itza entrance, Ik Kil and lunch. Send your hotel and group for your own full quote.
Contact Chichen Itza Travel: what to send
Your quote starts with the trip details below. Use the full property name and address so we can check pickup, not just the city or resort area. If you have not chosen a tour, tell us which places you want to visit and whether you want a private or shared day.
- Travel date or dates
- Full hotel name and pickup address
- Number of adults and children, with each child's age
- Preferred tour and shared package, so we can confirm the cenote
What does your quote include?
Your tour quote lists the total, pickup and included items together. Private prices depend on your group and pickup area; shared tickets cover one adult or child. Check the chosen option's included list with us, rather than adding another tour's meals or gear to your plan.
- Full group total for the dates, hotel and ages you send
- Pickup time for your hotel or agreed meeting point
- Admissions, stops and meal covered by your chosen tour; small group tickets and entrance are separate
- For the small group tour: The $35 is the Chichen Itza entrance fee, in USD, paid on board. Bring cash; the entrance is already counted in displayed totals.
Traveling alone?
Solo travelers can ask for a private or shared day. The private minimum applies to the group price, not a promise to find another guest. Tell us your hotel and preferred tour so we can check the right departure and explain the amount before you book.
A private tour is priced per group with a minimum of 2 people, so a solo traveller pays the 2-person group total. If the budget is tight, a solo traveller can book our small group tour or shared bus tour instead. Explore the small group tour or shared bus tour.
Which tour would you like?
Choose one of our five tours, or tell us which stops interest you. Each link gives the full price and itinerary for that product. We use the tour and shared level you select to quote your day; this checklist does not replace the product's included list.
- Private Chichen Itza Tour: Customizable Ik Kil day, with Suytun and Valladolid or early-start route options.
- Luxury Chichen Itza Tour: Premium transport, archaeologist guiding and hacienda dining.
- Chichen Itza & Ek Balam Tour: Chichen Itza and Ek Balam in one private day with a cenote and buffet.
- Chichen Itza Shared Bus Tour: Fixed shared day with four levels, a cenote, buffet and Valladolid.
- Chichen Itza Small Group Tour: Morning van for up to 12 guests: full day with a cenote or Express without swimming.
Children, walking and food needs
Children's ages, height and walking needs help us check the tour you want. Include any seats, gear, food or swimming needs with your message. We check those requests for your chosen route before booking; a private itinerary does not make archaeological paths or cenote stairs step-free.
Contact Chichen Itza Travel: payment
For private, Luxury tour and Ek Balam bookings: An advance deposit is required to confirm your booking, and the balance is paid on the day of the tour.
We confirm the deposit amount and method at booking. Shared payment terms depend on the tour and level, so ask us about your chosen option before paying. Keep your booking confirmation and check the pickup details it gives you.
Dates and availability
Your tour date helps us check the departure you want. Send your preferred date, or more than one date if your plans allow. A quote and booking confirmation are different steps. Asking is free and does not reserve. Your chosen tour page keeps the full booking terms.
Book early in high season: about a week ahead works well; two or three days before, departures can be full. Rates can change seasonally.
Why book with us
Private tours: Tolls, entrance and snacks in the price
Your private price covers tolls, parking, fuel, taxes, Chichen Itza and cenote entrance, bottled water and snacks.
Private tours: Your route, pickup time and pace
Set them with us when you book, so the day fits your group.
Private tours: A driver-guide plus a site guide
Your driver also guides you on the road, and a local guide leads each archaeological site.
Private tours: Full quote before you book
Your WhatsApp quote shows the total, pickup time and inclusions before you book.
English and Spanish guiding
Every tour has guiding in English and Spanish.
Full refund 48 hours ahead
Private and shared tours give a full refund when you cancel 48 hours or more ahead.
Before you contact Chichen Itza Travel: common questions
Will my quote show the whole cost?
Your quote gives the full group total and the items covered by your chosen tour. Private totals depend on hotel and group size; shared tickets are per adult or child. The van's displayed total counts its separate cash entrance. Send your hotel, ages and preferred option for your full quote.
What should I tell you about my children?
Children's ages and needs help us plan your quote. The suggested minimum age is 6 years. The minimum height is 120 cm (3.9 ft). Infants ride free but must travel with the parents in the same seat. These conditions apply to shared tours. Send ages, walking needs and swim plans so we can check the route.
Which cancellation terms apply to my quote?
Private and shared bookings have different cancellation terms. The cancellation and refund terms list the deadlines for each format, including shared weather limits. Read them before paying. If your plans may change, send the tour and date so we can explain the policy that applies to your booking.
When do I pay for a private booking?
For private, Luxury tour and Ek Balam bookings: Pay in 2 steps: a deposit before the tour to confirm, then the balance on the tour day. We confirm the deposit amount and payment method at booking. Ask us which payment terms apply before sending money for your chosen tour.
What if I have not chosen a tour yet?
Send your hotel, date, group size and the places you want to see. Tell us whether you want a private or shared day, or leave that choice open. The five tour links give the full route details. We use your message to check the options for your group.
What hotel details do you need for pickup?
Send the full hotel name and pickup address, including the resort section or rental location. Your quote gives the pickup time and agreed location for the chosen tour. Shared hotel zones and downtown meeting points have different arrangements. Check your departure city page, then send the exact property details.
Other ways to reach us
Tour questions and bookings go through WhatsApp. For a complaint or privacy request, email info@tourtochichenitza.com. We reply to complaints within 7 days and to privacy requests within 30 days.
Phone: +1 (787) 978-4193
Choose from our Chichen Itza tour collection, then check the available hotel pickup cities before requesting a quote.
By Maya Explorer Tours editorial team · Last updated